Last Updated: April 12, 2026
If you are not satisfied with your clowand purchase, contact us within 30 days. Unopened products follow the return process below. Used hygiene products should not be shipped back; we can review a satisfaction refund without requiring a return shipment.
We accept returns for unopened and unused products within 30 days after delivery. Contact [email protected] with your order number before sending anything back.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, in its original packaging. You’ll also need the receipt or proof of purchase.
Due to the nature of toilet cleaning products, used clowand wands and opened refills cannot be returned to our facility. This is to protect our team and ensure environmental safety. If you are unsatisfied, please contact us for a "Hassle-Free Refund" without the need for return shipment.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges are handled case by case. Contact [email protected] first so we can confirm eligibility and the fastest resolution for your order.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.